Deli Manager in Training
Company: Cosentino's Food Stores
Location: Blue Springs
Posted on: August 24, 2019
Position Objective: To assist customers in their shopping
experience by leading the Deli team in a way that not only promotes
growth for the company, but also results in a team that delivers
the product and service Cosentino customers have come to expect.
This position is an understudy of the Deli Manager and Perishable
Reporting Structure: This position formally reports to the Deli
Status: This is a non-exempt position.
Knowledge The following is a list of any certifications, formal
education, or training requirements for this position. Essential
Knowledge -- A food handling permit must be obtained within the
first 14 days of employment. -- At least one year of experience in
Catering, to include experience in networking, coordination,
preparation, event design, and event staging. -- At least 1 year of
formal culinary experience or a degree in Culinary Arts or
Management from an accredited school or university. -- At least 2
years of supervisory experience in general food service or
hospitality management, to include direct supervision of greater
than 10 employees. -- Completion of ongoing training and
development as listed on the Cosentino Learning Plan.
Skills The following is a list of the basic skill requirements for
this position. Essential Job Functions -- In the absence of the
Deli Manager, provide direct supervision of the activities of other
members of the deli team in a manner that is operationally
effective, but is also motivating and respectful. -- With direction
from the Deli Manager, clearly communicate to team members the
goals that have been set for the department, then implement plans
to reach the set goals. -- Promote a positive overall team
atmosphere that includes cooperation and teamwork, high morale,
positive interpersonal interactions and communications, and
recognition for a job well done. -- Assist the Deli Manager in
conducting effective interviews to hire the highest quality
candidates for the deli team. -- Provide effective coaching,
corrective actions, and performance evaluations to improved
individual and team performance. -- Assist the Deli Manager with
addressing employee relations issues and, if needed, effectively
work with the Store Director and/or Human Resource team to resolve
issues. -- Manage labor costs in a way that successfully balances
the customer's need for service and the company's need to closely
monitor expenses. -- With direction from the Deli Manager, practice
effective inventory management by counting and verifying
merchandise against invoices and inspecting deliveries against for
shortages, damages and quality. -- Procure items from suppliers and
notify Deli Manager of any special inventory needs in a timely
manner. -- Know and practice rotation procedures to ensure product
dates are properly monitored. -- Enforces strict quality control
measures of all deli product put out in cases, hot lines and other
areas of the deli. -- Know and practice appropriate portion control
in deli production and service. -- Know and promote ads and
specials to increase department sales and profits. -- Promote
department sales by suggesting additional products, offering
samples to customers and demonstrating effective merchandising
techniques. -- Know the location of the items in your department so
you can accurately and courteously answer customer questions. --
Meet or exceed productivity standards to produce desired team and
individual results. -- Resolve customer complaints in a
professional manner and recognize when it is appropriate to involve
a member of the store management team. -- Know and implement the
Cosentino Customer Service Standards. -- Know, comply with, and
ensure the team complies with all health regulations, sanitation
guidelines and safety procedures for your department and your
store. -- Able to operate, clean and maintain all equipment safely
and competently. -- Ensure the department is always clean, fully
stocked and creatively merchandised. -- Demonstrates the strong
verbal and interpersonal skills necessary for positive customer and
peer interactions. -- Demonstrates the basic math and reading
skills required for the position. Non-Essential Job Functions --
Assist Deli Manager in managing labor costs in a way that
successfully balances the customer's need for service with the
company's need to closely monitor expenditures. -- Efficiently and
accurately prepare, package and label products for sale to
customers. -- Practice open communication with store management
team regarding any issues in the deli department. -- Ensure all
coolers, freezers and preparation areas are clean and set up in
advance for deliveries. -- Quickly unload incoming shipments and
neatly stock them in their designated areas without damaging
merchandise. -- Support your company by completing additional tasks
identified by management, assisting other stores or departments as
needed and gaining new skills when necessary.
Physical Abilities The following physical movements could
potentially be part of any scheduled shift and employees will be
expected to perform these actions while on duty. Essential
Abilities -- Reaching overhead with both arms up to a maximum of 84
inches, twisting at the waist and lifting objects with both hands
weighing up to 30 lbs. -- Pushing and pulling grocery items to the
proper locations as needed, up to a peak force of 40 lbs. --
Standing and walking for long periods of time on tile, asphalt,
concrete or other hard surfaces. -- Occasionally lifting and
carrying up to 60 lbs. -- Bending and squatting, at times all the
way to floor level. -- Able to work in colder conditions of the
grocery coolers and freezers. Non-Essential Abilities -- Climbing a
ladder, possibly up to 15ft.
Core Competencies The following is a list of overall competencies
identified for this role. This profile is based on the necessary
knowledge, skills and abilities for the position. Visionary
-- Conveys passion and enthusiasm in the leadership role and is a
catalyst for action, change, and innovation for others in the
-- Is clear and consistent when communicating the organization's
mission, vision and values so that every individual understands
his/her role in the bigger picture.
-- Inspires and motivates others to achieve the milestones that
will lead to both individual success and company growth.
-- Able to look beyond daily operations and identify higher level
issues and possibilities for the future state of the
-- Effectively communicates the importance of the organizational
vision to build a sense of commitment, loyalty, and direction for
others. Operational Results
-- Consistent focus on bottom line results and operational
excellence in all day-to-day activities, processes, and
-- Can be counted on to deliver results that are of the highest
operational integrity and consistently meets or exceeds operational
-- Is knowledgeable of and capable of utilizing all available
tools, technology and other resources to achieve the desired result
in the most cost effective and time efficient manner.
-- Demonstrates an understanding of business management concepts,
but also has the skills and follow through to successfully
strategize and implement the plans developed from these
-- Able to anticipate potential threats to the business strategy
and demonstrates an agile problem solving capability in order to
maneuver around those challenges. Managing the Workplace
-- Promotes a workplace environment that encourages respect,
professionalism, open communication and is free from discriminatory
and/or harassing behavior.
-- Encourages appropriate workplace relationships that facilitate
high morale, cohesive teams, and a motivating workplace
-- Demonstrates unwavering integrity, trustworthiness, and ethical
behavior in dealings with others.
-- Asks everyone to take ownership for their work, to be
accountable for the outcome of their efforts, and to take pride in
their contributions in the workplace.
-- Ensures credit is given to team members and encourages public
recognition of a job well done through both formal and informal
-- Injects energy, a sense of urgency, and a strong service
mentality into the workplace environment.
-- Demonstrates effective conflict resolution techniques and
supports others in utilizing these strategies as needed to maintain
a productive working environment.
-- Shows no tolerance for gossip, undermining, or other sabotaging
behavior that can deteriorate productivity and morale. Quality
Decision Making & Sound Judgment
-- Makes quality decisions in a timely manner.
-- Exercises sound judgment and independent thinking in order to
make decisions, even when under pressure or when dealing with
-- Quickly considers all pertinent aspects of a situation when
making a decision while still avoiding "paralysis by analysis".
-- Can anticipate pros and cons of a decision and foresee possible
consequences of a decision, choice, or action.
-- Able to make decisions based on both short-term and long-term
-- Recognizes when it is appropriate to seek input from outside
sources (i.e. HR or a higher level manager). Maximize Team and
-- Committed to growing the skills, knowledge and experience of all
team members through various forms of ongoing training and
-- Able to break down corporate directives to the store,
department, and individual level in order to set clear short-and
long-term performance goals.
-- Committed to the long-term success of the company through active
succession planning, including identification, growth and retention
of top talent.
-- Provides effective coaching and feedback that promotes both
individual and team development.
-- Engages in performance management through timely delivery of
-- Is active in the recruiting, interviewing, and coaching
processes in order to hire and retain top caliber employees.
-- Acts as a motivator in order to inspire others to achieve top
performance and exceed expectations.
Keywords: Cosentino's Food Stores, Blue Springs , Deli Manager in Training, Executive , Blue Springs, Missouri
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