Customer Service Advisor

Company: K.C. Bobcat - Blue Spring
Location: Blue Springs
Posted on: May 15, 2022

Job Description:

Job DescriptionK.C. Bobcat in Blue Springs, MO specializes in new, used, and rental compact excavators, skid steer loaders, track loaders, wheel loaders, utility vehicles and more! We sell, service, provide parts support the full Bobcat line of equipment, in addition to providing concrete supplies for all of your decorative concrete needs. K.C. Bobcat in Blue Springs, MO is seeking a Customer Service Advisor for our busy location. The ideal candidate will have strong customer service skills, previous experience in a Service Advisor/Writer role, and the desire to work around construction equipment. Monday - Friday Day Shift Benefits

• Health and Dental Insurance
• Critical Care and Accident Insurance
• 401K Plan
• Profit Sharing
• Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• EMPAC Employee Assistance Program
• Christmas Savings Program
• Paid Vacation and Flex Time
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly companyResponsibilities
  • Actively engage customers upon arrival and throughout repair process.
  • Establish detailed reasons for customer visits and complete visual assessment.
  • Set timeline and customer expectations during the repair process.
  • Communicate the needs of customers to service technicians.
  • Communicate Work Order statuses to customers and relay any additional work needed, associated costs, and any delays.
  • Professional sales of certified technician labor.
  • Calculate and provide customers with an estimate of these expenses for resolving the problem
  • Present customers with maintenance recommendations and costs.
  • Get customer commitment for repairs and PM services needed.
  • Explain the process to the customer to create a clear understanding of what to expect and when the repair will be completed.
  • Advise customers of any delays or changes to the timeline or costs.
  • Review repair invoice with customer and explain completed repairs, complete a walk around of repaired unit.
  • Generate work orders when units are dropped off.
  • Process payment for repairs.
  • Document service opportunities not completed for follow up.
  • Work with service team to provide a positive and expedient resolution for clients and equipment. Qualifications
    • Excellent communication skills, both verbal and written; including internal relationships with parts, sales and credit.
    • Experience with agricultural or other construction equipment preferred.
    • Occasionally exposed to weather conditions, fumes, and loud noise
    • Excellent customer service skills
    • Mechanical ability/experience a plus
    • High school diploma
    • Ability to lift up to 50 lbs.
    • Valid Driver's License Physical Requirements
      • Occasionally lifting/carrying up to 50 pounds or pushing/pulling up to 50 pounds
      • Requires sitting, standing, and walking
      • Occasionally exposed to weather conditions, fumes, and loud noiseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: K.C. Bobcat - Blue Spring, Blue Springs , Customer Service Advisor, Hospitality & Tourism , Blue Springs, Missouri