Company: COSENTINO'S PRICE CHOPPER
Location: Blue Springs
Posted on: August 5, 2019
Position Objective:To assist customers in their shopping experience
by producing the highest quality deli product possible and
delivering courteous, efficient service to all deli customers.
Reporting Structure: This position formally reports to the Deli
Status: This is a non-exempt position.
Knowledge The following is a list of any certifications, formal
education, or training requirements for this position. Essential
Knowledge ? A food handling permit must be obtained within the
first 14 days of employment. ? Completion of ongoing training and
development as listed on the Cosentino Learning Plan. Non-Essential
Knowledge ? A high school diploma or equivalent is preferred.
Skills The following is a list of the basic skill requirements for
this position. Essential Job Functions ? Efficiently and accurately
prepare, package and label products for sale to customers. ? Know
and practice appropriate portion control in deli production and
service. ? Practice effective inventory management by counting and
verifying merchandise against invoices and inspecting deliveries
against for shortages, damages and quality. ? Know and practice
rotation procedures to ensure product dates are properly monitored.
? If performing the duties of cook, know how to prepare and cook
all deli hot foods, and be able to set up the hot case for great
presentation to our customers. ? Know how to prepare all cold deli
items. ? Ensure all coolers, freezers and preparation areas are
clean and set up in advance for deliveries. ? Quickly unload
incoming shipments and neatly stock them in their designated areas
without damaging merchandise. ? Meet or exceed productivity
standards to produce desired team and individual results. ? Be
familiar with the items in your department so you can accurately
and courteously answer customer questions. ? Resolve customer
complaints in a professional manner and recognize when it is
appropriate to involve a member of the store management team. ?
Know and implement the Cosentino Customer Service Standards. ? Able
to operate, clean and maintain all equipment safely and
competently. ? Know, comply with, and encourage other team members
to comply with all health regulations, sanitation guidelines and
safety procedures for your department and your store. ?
Demonstrates the strong verbal and interpersonal skills necessary
for positive customer and peer interactions. ? Demonstrates the
basic math and reading skills required for the position.
Non-Essential Job Functions ? Promote department sales by
suggesting additional products and offering samples. ? Create
visually pleasing display cases that promote sales and showcase the
high quality items. ? Support your company by completing additional
tasks identified by management, assisting other stores or
departments as needed and gaining new skills when necessary.
Physical Abilities The following physical movements could
potentially be part of any scheduled shift and employees will be
expected to perform these actions while on duty. Essential
Abilities ? Reaching overhead with both arms up to a maximum of 84
inches, twisting at the waist and lifting objects with both hands
weighing up to 30 lbs. ? Pushing and pulling grocery items to the
proper locations as needed, up to a peak force of 40 lbs. ?
Standing and walking for long periods of time on tile, asphalt,
concrete or other hard surfaces. ? Occasionally lifting and
carrying up to 35 lbs. ? Bending and squatting, at times all the
way to floor level. ? Able to work in colder conditions of the
grocery coolers and freezers. Non-Essential Abilities ? Climbing a
ladder, possibly up to 15ft. Core Competencies The following is a
list of overall competencies identified for this role. This profile
is based on the necessary knowledge, skills and abilities for the
position. Customer Focus
? Meets or exceeds the service expectations of internal and
? Accepts customer feedback and uses it to make improvements in
products and services.
? Decisions, actions and behaviors reflect a priority on the
? Interactions with customers are courteous, respectful, and follow
the Cosentino Customer Service Standards. Integrity and Trust
? Behaviors demonstrate a direct, truthful manner that portrays
trustworthiness in all professional interactions.
? Presents the unvarnished truth while still maintaining a
courteous, polite demeanor.
? Respects the privacy of others and avoids gossiping behaviors
that break down working relationships and deteriorate trust.
? Admits mistakes, avoids blame-shifting, and is accountable for
actions in the workplace. Interpersonal Savvy
? Relates well to all kinds of people.
? Builds rapport with customers and coworkers while still
demonstrating appropriate professional boundaries.
? Maintains constructive and effective relationships with peers and
? Uses diplomacy and tact to diffuse even high-tension situations
? Effectively resolves conflicts or other difficult interpersonal
circumstances in the workplace by using appropriate means and
resources. Adaptable Learning Style
? Learns quickly when faced with new procedures, problems or other
? Open and adaptable to changes in the workplace.
? Learns from both successes and failures in the learning process
in order to keep developing in the workplace.
? Quickly considers all angles of a situation to identify solutions
and problem-solve challenges.
? Eager and willing to tackle tasks and projects that require
learning new skill sets or gaining advanced knowledge.
? Looks for new opportunities to develop professionally and keep
skills and knowledge fresh. Results Oriented
? Known as the type of person to "step up to the plate" to get
? Responds to tasks, projects or requests with a sense of
? Shows the follow through and drive to complete projects or tasks
even when challenges or unforeseen obstacles are presented.
? Demonstrates an eager and willing attitude when asked to
participate in new projects or tasks.
? Able to anticipate problem areas and possible solutions for
? Functions well as part of a team, but can also act independently
when necessary to "get the job done".
? Demonstrates required skills in a manner that produces desired
? Follows company policy and procedures in order to achieve maximum
Keywords: COSENTINO'S PRICE CHOPPER, Blue Springs , Deli Clerk, Hospitality & Tourism , Blue Springs, Missouri
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