Enterprise Service Desk Specialist, Mid
Company: Leidos
Location: Kansas City
Posted on: April 6, 2026
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Job Description:
Are you interested in being part of supporting the worlds most
advanced and secure IT network? Any interest in a position where
your performance will lead to future career growth opportunities?
This contract is responsible for maintaining and modernizing the
main global network of the Navy and Marine Corps. If you join our
team, you will be part of the largest IT services program in Naval
history. As a member of the Leidos team, you will assist in the
delivery of the core backbone of the Navy-Marine Corps Intranet,
including cybersecurity services, network operations, service desk,
and data transport. Ultimately, Leidos will support the Navy in
unifying its shore-based networks and data management to improve
capability and service while also saving significant dollars by
focusing efforts under one enterprise network. What will you do as
a Help Desk Support Representative? You will serve as the initial
point of contact for IT related problems and provide tier 1 level
support which will consists of providing phone and online support
to users, performing troubleshooting, resolving technical issues,
and following escalation protocols as necessary. Additional duties
will include: Provide health and status monitoring of the networks
Documenting and communicating outage information to co-workers and
customers Executing scripts Open and close tickets. Correlate
events and incidents for management of Information Technology (IT)
Services. Basic Qualifications: High school Diploma or General
Equivalency Diploma (GED) and 3 years of relevant experience U.S.
Citizen with an active DOD Secret security clearance or ability to
obtain. Must have DoD 8570 Information Assurance Technician (IAT)
Level II certification (i.e. CompTIA Security) Must be willing to
work shifts, including evenings and weekends. Preferred
Qualifications: Experience in IT customer service including two (2)
years of IT ticketing system experience and one (1) year of
experience in remote desk takeover tools and usage. Pay Range:
$29.37 The Leidos pay range for this job level is a general
guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but
are not limited to) responsibilities of the job, education,
experience, knowledge, skills, and abilities, as well as internal
equity, alignment with market data, applicable bargaining agreement
(if any), or other law. SMIT-MCEN If you're looking for comfort,
keep scrolling. At Leidos, we outthink, outbuild, and outpace the
status quo — because the mission demands it. We're not hiring
followers. We're recruiting the ones who disrupt, provoke, and
refuse to fail. Step 10 is ancient history. We're already at step
30 — and moving faster than anyone else dares. Original Posting:
April 3, 2026 For U.S. Positions: While subject to change based on
business needs, Leidos reasonably anticipates that this job
requisition will remain open for at least 3 days with an
anticipated close date of no earlier than 3 days after the original
posting date as listed above. Pay Range: Pay Range - The Leidos pay
range for this job level is a general guideline only and not a
guarantee of compensation or salary. Additional factors considered
in extending an offer include (but are not limited to)
responsibilities of the job, education, experience, knowledge,
skills, and abilities, as well as internal equity, alignment with
market data, applicable bargaining agreement (if any), or other
law.
Keywords: Leidos, Blue Springs , Enterprise Service Desk Specialist, Mid, IT / Software / Systems , Kansas City, Missouri
