Customer Support Specialist

Company: Crowley Furniture and Mattress
Location: Blue Springs
Posted on: June 23, 2022

Job Description:

Job Description Crowley Furniture and Mattress has been dedicated to providing customers with the highest quality service in the furniture industry since 1954. Our business is family, and we are committed to giving our customers the service, selection and experience they deserve. If you join our team, you will find dedicated, engaged, and focused teams working to deliver our vision and drive business.
We are seeking an outgoing Customer Support Specialist that ensures our customers receive the level of customer service Crowley Furniture is known for. Success is achieved through operational excellence of the store.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides excellent customer service in accordance with Crowley Furniture's standards
Answers and operates all functions of a multi-line phone system
Enters customer tickets with efficiency and accuracy
Assists the sales staff and management with any duties that may be assigned
Maintains a clean and organized work environment
Contributes daily to proactive customer service by anticipating customers' needs
Other task and responsibilities consistent with the effective operation of the store.
The ideal candidate for this position will have a minimum of 1 year of customer service experience. In addition, have 1- 2 years of admin experience. The ability to quickly develop rapport in-person and over the phone and ability to build and cultivate customer relationships is important to succeed in this position. Satisfying customer needs along with the ability to manage multiple competing priorities is also essential to this role. Proficient ability to detect errors and be a team player with a professional attitude.
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Keywords: Crowley Furniture and Mattress, Blue Springs , Customer Support Specialist, Other , Blue Springs, Missouri