Director of Network Engagement & Customer Success
Company: Brigade Health
Location: Kansas City
Posted on: February 18, 2026
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Job Description:
Job Description Job Description About the role: We're looking
for a strategic, hands-on leader to join our team as a Director,
Network Engagement & Customer Success. In this role, you'll be
responsible for leading our most strategic and complex
partnerships, driving customer success through business and
clinical outcomes. You will support growth across top network
partners by ensuring seamless onboarding and integration of new
partners into our dementia care model. You'll play a central role
in operationalizing partners and supporting key reporting and
compliance functions while also developing strategic relationships
to ensure partner, provider, and patient satisfaction. Duties and
Responsibilities: Positional responsibilities include, but are not
limited to: Network Partner Onboarding & Integration: Together with
the SVP, own the operational onboarding and integration of new
partners, including those added through M&A and Medicare
Advantage. Ensure partner workflows align with our dementia care
operations and meet internal standards for performance and
compliance. Following successful onboarding and integration, drive
growth expansion within the partnership to new markets and/or
service lines. Partner Relationship Management / Customer Success:
Serve as the primary relationship manager for top priority network
partners. Monitor partner performance and provide proactive support
to ensure success within the dementia clinical program. Field
Operations: Operationalize clinical programs and value-based care
constructs to drive best-in-class clinical outcomes. Develop deep
operational expertise to support coaching and training of
operational teammates and innovate to drive more efficient and
effective processes. Reporting, Billing, and Compliance Support:
Support reporting, billing, and compliance tracking in addition to
partner-level invoicing and operational reporting. Collaborate with
Clinical Operations, BD, Growth and Finance teams to ensure timely,
accurate documentation and partner performance insights. Data &
Analytics Collaboration: Support the development of dashboards and
reporting tools that inform BD strategy, partner performance, and
internal decision-making. Assist in preparing presentations and
materials for leadership and external partners and facilitate
internal performance management sessions. Cross-Functional
Partnership: Work closely with and influence internal clinical
operations, care navigation, finance, and business development
teams to align with partner insights to facilitate future growth
and shape workflows, delivery, and innovation. Ideal Candidate
Qualifications: 6–10 years of experience in healthcare operations,
partner engagement, or business development roles Experience in
value-based care, post-acute care, or healthcare services strongly
preferred Willingness to travel up to 20% for executive and partner
meetings Demonstrated success leading partner onboarding,
implementation, or network integration Excellent project management
and communication skills Comfortable working cross-functionally
with clinical, operational, and executive stakeholders Strong
analytical instincts; ability to translate data into strategy and
action Entrepreneurial mindset with the ability to operate
independently and drive results Prior experience in a startup,
high-growth, or matrixed environment a plus Location & Travel
Remote or hybrid (depending on candidate location) Travel expected
for partner onboarding, field support, and team collaboration
Compensation & Benefits Competitive salary and title commensurate
with experience Health, dental, and vision insurance Generous PTO
and flexible work environment Mission-driven culture and the
opportunity to improve the lives of people with dementia and their
caregivers Pay Range for Posted Region $120,000—$145,000 USD
Keywords: Brigade Health, Blue Springs , Director of Network Engagement & Customer Success, Sales , Kansas City, Missouri
